Verlae — Family Coordination Platform · Effective: June 2026 · Last updated: June 2026
Verlae is a family coordination platform built to help families share the mental load of family life. We take privacy seriously — especially because our platform involves children's information and sensitive family circumstances.
This policy explains what information we collect, why we collect it, how we store and protect it, and what rights you have over your data.
We have written this in plain language because we believe you deserve to understand exactly what happens with your family's information.
Verlae exists to help families coordinate information, not to monitor one another.
Verlae is operated by Verlae Pty Ltd, based in New South Wales, Australia.
Contact: privacy@verlaehome.com
Privacy Officer: Privacy Officer
Address: Sydney, NSW, Australia
Verlae operates globally. This policy has been developed with the requirements of the following legislation in mind:
Where multiple privacy laws apply to your use of Verlae, we seek to apply privacy protections consistent with applicable legal requirements and industry best practices.
Verlae is designed for families. Users of the platform include:
Children under 13 (or the applicable age of digital consent in their jurisdiction) cannot create their own accounts. All child profiles must be created and managed by a parent or legal guardian.
In jurisdictions where the age of digital consent is higher than 13 — including 16 in many EU member states — we apply the higher standard.
This information is entered voluntarily by parents and is treated as sensitive data where required by applicable privacy laws. It is not sold or shared for advertising, and is only processed by trusted service providers where necessary to operate the platform.
Where families upload or enter school-related information — including excursion details, permission forms, report cards and school schedules — we handle it with care. Verlae is not an educational institution and does not generally act as a school official. School information entered into Verlae is managed by the family account holder and is not shared with schools or educational authorities unless explicitly requested by the user.
We do not connect to external accounting, payroll or banking systems.
We collect and process information to:
We do not use your information for advertising. We do not sell your data.
We treat children's privacy as a non-negotiable commitment.
For users in the United States: Verlae is designed with the requirements of COPPA in mind. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child under 13 has provided us with personal information without parental consent, please contact us immediately at privacy@verlaehome.com and we will delete it promptly.
For users in the European Union and United Kingdom: We apply the age of digital consent applicable in your member state, which may be up to 16 years of age. Where a child is below that age, parental or guardian consent is required.
For users in Australia: Verlae is designed with the requirements of the Australian Privacy Act and applicable children's privacy codes in mind.
Verlae is specifically designed to support families across multiple households. We understand this involves sensitive personal circumstances including separation, divorce and co-parenting arrangements.
We handle co-parenting data with particular care and discretion. We recognise that family circumstances vary enormously and we do not make assumptions about family structure.
Verlae is a coordination tool. It is not responsible for determining parental rights, guardianship rights, custody arrangements or access entitlements between family members.
Where a dispute arises regarding account access — for example where a relationship breakdown affects shared use of a family account — we may require supporting documentation before making any account access changes. Where children's welfare may be affected, we will take a cautious approach and may require supporting documentation before making access changes.
If you require assistance with account access in a sensitive family situation, please contact us at privacy@verlaehome.com
For users in the European Union and United Kingdom, we process personal information on the following legal bases:
You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent or object to processing on legitimate interests grounds, contact privacy@verlaehome.com
To help maintain a respectful environment — particularly in co-parenting and shared family contexts — Verlae analyses certain text entered into communication features of the platform.
This processing may include:
Text submitted for the "Rewrite Calmly" feature is transmitted to an AI language model for processing. This text is used solely to generate the suggested rewrite and is not used to train AI models or for any other purpose.
This processing is carried out on the basis of our legitimate interests in maintaining a safe, respectful platform and protecting the wellbeing of family members — particularly children — who may be affected by hostile or abusive communication between adults.
For users in the European Union or United Kingdom, this processing is conducted under Article 6(1)(f) of the GDPR (legitimate interests). You may object to this processing at any time by contacting privacy@verlaehome.com.
Your data is stored securely using Supabase, built on PostgreSQL and hosted on AWS infrastructure. Security measures include:
Passwords are stored using one-way encryption — we cannot see, access or recover your password.
Audio and video recordings uploaded for the Bedtime Stories feature are stored securely and are accessible only to members of your family account.
Verlae operates globally. Your data may be stored and processed in countries other than your own, including the United States and Australia where our primary infrastructure providers operate.
Where we transfer personal data internationally we seek to ensure appropriate safeguards are in place including:
EU and UK users may request further information about international transfer safeguards by contacting privacy@verlaehome.com
We retain your information for as long as your account is active and for a reasonable period thereafter.
If you delete your account we aim to permanently delete your family profile and all associated data within 30 days, subject to backup cycles and any applicable legal retention obligations.
Anonymised and aggregated usage data that cannot identify you may be retained for platform improvement purposes.
Audio and video recordings uploaded for the Bedtime Stories feature are retained until you delete them or your account is closed, whichever comes first.
You can request deletion of your data at any time by contacting privacy@verlaehome.com
We do not sell your data, share it with advertisers, or use it for targeted advertising. We only share information with trusted service providers necessary to operate the platform:
| Service | Purpose | Location |
|---|---|---|
| Supabase | Database hosting and authentication | USA (AWS) |
| Stripe | Subscription payment processing | USA/Global |
| Twilio | SMS delivery for Morning Briefing | USA |
| Anthropic | AI-powered features within the app | USA |
| AWS | Cloud infrastructure | USA/Global |
All service providers operate under Data Processing Agreements and are required to handle your data only for the purposes described above, in accordance with this privacy policy and applicable privacy laws.
We may disclose your information without your consent only where required by law, valid court order, or to protect the safety and security of our users.
Subscription payments are processed by Stripe. When you enter payment details, that information is sent directly to Stripe and is never transmitted to or stored on Verlae servers. Stripe is PCI DSS Level 1 certified — the highest level of payment security certification available. Stripe's privacy policy is available on Stripe's website.
The Morning Briefing feature sends a single daily SMS summary to family members who opt in.
Verlae uses Anthropic's Claude AI model to power certain features including document extraction and intelligent suggestions.
Important: AI-generated outputs within Verlae may be inaccurate or incomplete. They should not be relied upon as medical, legal, educational, financial or professional advice. Always verify important information independently.
Anthropic's privacy policy is available on Anthropic's website.
We may send you service-related communications including account confirmation, password resets, subscription notices and important product updates.
If we introduce marketing or promotional communications in the future, these will only be sent with your consent and will always include a clear and easy unsubscribe option. You can update your communication preferences at any time from your account settings or by contacting privacy@verlaehome.com
Verlae uses cookies and similar technologies to operate the platform and provide a secure experience.
Essential cookies are required for the platform to function. They manage your login session, maintain security tokens, and remember your preferences within a session. Without these cookies the platform cannot operate correctly.
Analytics cookies, if used, collect anonymous and aggregated information about how the platform is used — for example which features are most frequently accessed. This information does not identify you personally and is used only to improve the platform.
We do not use:
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the platform.
In the event of a data breach that is likely to result in serious harm, we will:
We may update this policy from time to time to reflect changes in our practices, technology or legal obligations.
When we make material changes we will:
Your continued use of Verlae after notification of material changes constitutes acceptance of the updated policy. If you do not accept the changes you may delete your account at any time.
The current version of this policy is always available at this page. Previous versions are available upon request.
For any privacy questions, data requests or concerns:
Email: privacy@verlaehome.com
Privacy Officer: Privacy Officer
Address: Sydney, NSW, Australia
We will respond to all privacy enquiries within 30 days.
For urgent matters involving children's data or suspected data breaches, please mark your email URGENT and we will respond within 48 hours.
This policy covers Verlae operated by Verlae Pty Ltd. It does not cover third party websites, services or platforms that may be linked from within the app. Please review the privacy policies of those services separately.